Common questions from ticket buyers and organisers below — if you can't find what you need, there's a contact form at the bottom.
Sign in, create your group's page, then add an event with a date, ticket prices and a poster. It stays a draft (not visible to buyers) until you publish it, so you can take your time getting it right.
Everything worth having to hand before you start, in the order the forms actually ask for it — print this page or just tick things off in your head as you go.
🎬 Before you begin — one-off, not per event
🎶 Your group page — one-off setup, not per event
Then, for each event, pick the checklist that matches how you're selling tickets:
🎪 Event details
📍 Venue
🪑 Seating
🎫 Tickets & pricing
📝 Description & info
🔗 Poster, links & extras
🔍 Search & social sharing — optional, but worth two minutes
✨ Extras — decide what to switch on every one is a tick-box on the form
✅ Before you publish
🎪 Event details
📍 Venue
🪑 Seating — this is the extra bit
🎫 Tickets & pricing
📝 Description & info
🔗 Poster, links & extras
🔍 Search & social sharing — optional, but worth two minutes
✨ Extras — decide what to switch on every one is a tick-box on the form
✅ Before you publish
Pay As You Go suits the odd concert with no commitment. Membership is better value if you run several events a year — see the Pricing page for the current numbers, or try the calculator to play with some figures and see what's best for you.
Go to Reports, find the order under Orders, and pick a quantity from the Refund dropdown. Since your Stripe account is connected, the refund is sent straight back to the buyer's card automatically — there's nothing further for you to do, and no need to refund them separately yourself. They also get an automatic email confirming it.
There's no way to add a code to an order after it's been paid, so the fix is to refund them the difference yourself. Work out what the code would have taken off (e.g. a £5-off code means a £5 refund), then sign in to your own Stripe dashboard at dashboard.stripe.com, find that payment, and issue a refund for that exact amount. Your ticket payments go straight into your own connected Stripe account, so this is your money to manage directly — it isn't something we can do for you. The Refund button on your Reports page only refunds in whole tickets, so it isn't the right tool for topping up a missed discount — once you've refunded them via Stripe, use the separate 📝 Log a discount button next to their order in Reports instead, so your own totals and reports reflect it too.
Each is a tick box on the event edit page — tick it and the relevant section opens up underneath so you can configure it.
There's no separate "family ticket" type, but the best way to offer one is a discount code. Create a code (e.g. FAMILY) with a fixed amount off, and share it with the families you want to offer it to. It'll apply automatically when they check out.
1p from every ticket (up to the first 200 per event) is contributed by us, not added to your price — it's tracked automatically and you can see the running total on the Charity page. At checkout every buyer is offered the option to be taken straight to Dorothy House's own donations page after they've booked, if they'd like to give more themselves. That's entirely optional, goes directly to Dorothy House, and doesn't touch your ticket price or takings at all — Tickets4Musicians never sees or takes any of it.
Yes — if you'd like to see Tickets4Musicians in action on a quick video call and ask any questions specific to your choir or orchestra, fill in the short form at tickets4musicians.co.uk/book-a-demo.html with your name, email, and a bit about what you'd like to use it for. Matt will be in touch to find a time that works. In the meantime, you can also try the free 🎭 Demo from your dashboard for a fully-editable copy of a real choir's page to click around yourself, no call needed.
Tap (or hover) a step below for more detail.
🎟️ What the customer does
📋 What you do
First, turn it on: on the Bank transfer page, choose Card only / Card or bank transfer / Bank transfer only for your group, and enter your account name, sort code and account number (and an optional payment link).
Once that's on, buyers see a "Pay by bank transfer" button next to the card button on your event page, with a note showing how much it saves you in card fees. It's only offered while the event is more than 5 working days away.
Choosing it takes them to a page with a unique reference code and your bank details, which is also emailed to them straight away — clearly marked as not their ticket yet. They then transfer the money using their bank app, using that reference.
You'll get a notification (immediately or as a daily digest, your choice) when a booking is waiting. Check the reference against your banking app on the Bank transfer page, and tick "Confirm paid" — that releases their real ticket by email automatically. If a payment isn't confirmed within 5 working days, the booking is released and the buyer gets an apology email.
It's emailed to you straight after booking — no app or account needed. Check your spam folder if it hasn't turned up after a few minutes. Lost it, or need it again? Head to Find my tickets, pop in the email address you booked with, and we'll send any current tickets straight back to your inbox.
No problem — you don't need to contact the organiser or create an account. Just go to tickets4musicians.co.uk/find-tickets.html, enter the email address you used to book, and click "Resend my tickets." If we find any current tickets booked under that email, they'll be emailed straight back to you within a few minutes, receipt, QR code and printable PDF all included — check your spam folder if you don't see it. You can do this as many times as you need.
Refunds are handled by the group you booked with, not by us directly — get in touch with the organiser (their contact details are usually on the event page) and they can refund you from their dashboard.
Once you've selected at least one ticket, a "Discount code" box appears on the event page. Enter it there and click Apply before you check out.
A code can only be applied at checkout, so it can't be added to an order that's already been paid for. Get in touch with the organiser directly (their contact details are usually on the event page) and let them know — they're able to refund you the difference from their own Stripe account.
If the organiser has enabled it for that event, a checkbox appears once you've selected a ticket. Spaces are limited and shown on a first-come basis — the organiser will confirm your request by email.
Where it's offered, you'll see a "Bar Orders" section at checkout — just add what you'd like and it'll be ready for you to collect at the appropriate time.
Send a message and we'll get back to you by email.
Tickets4Musicians