Questions? Start here.

It's emailed to you straight after booking — no app or account needed. Check your spam folder if it hasn't turned up after a few minutes.

Refunds are handled by the group you booked with, not by us directly — get in touch with the organiser (their contact details are usually on the event page) and they can refund you from their dashboard.

Once you've selected at least one ticket, a "Discount code" box appears on the event page. Enter it there and click Apply before you check out.

If the organiser has enabled it for that event, a checkbox appears once you've selected a ticket. Spaces are limited and shown on a first-come basis — the organiser will confirm your request by email.

Where it's offered, you'll see a "PreOrders" section at checkout — just add what you'd like and it'll be ready for you to collect at the appropriate time.

Sign in, create your group's page, then add an event with a date, ticket prices and a poster. It stays a draft (not visible to buyers) until you publish it, so you can take your time getting it right.

Pay As You Go suits the odd concert with no commitment. Membership is better value if you run several events a year — see the Pricing page for the current numbers, or try the calculator to play with some figures and see what's best for you.

From your dashboard, find the order and click Refund. Since your Stripe account is connected, the refund is sent straight back to the buyer's card automatically — there's nothing further for you to do, and no need to refund them separately yourself. They also get an automatic email confirming it.

Each is a tick box on the event edit page — tick it and the relevant section opens up underneath so you can configure it.

1p from every ticket (up to the first 200 per event) is contributed by us, not added to your price — it's tracked automatically and you can see the running total on the Charity page. If a buyer pays by bank transfer instead of card, there's no card fee to pay — and we donate what we'd have paid in card fees to Dorothy House on top, since it didn't cost us anything. Separately, at checkout every ticket buyer is offered the option to add the card processing fee to their own total — if they choose to, it's added on top of their order rather than coming out of your takings.